At 24hMarketplace, we are committed to providing high-quality products and a seamless shopping experience. However, if for any reason you are not satisfied with your purchase, we are here to help. Below you will find our policies regarding complaints and refunds.

Complaints

If you have any issues or concerns with your order, please follow the steps below to file a complaint:

1. Contact Us: Please reach out to our customer service team at info@24hmarketplace.com with your order number and details of the issue.
2. Provide Evidence: To help us resolve your complaint as quickly as possible, please provide photos or other relevant documentation of the product or issue.
3. Response Time: Our team will review your complaint and respond within 3 business days with a resolution or next steps.

We aim to resolve all complaints efficiently and ensure that you are satisfied with the outcome. If you are unhappy with our proposed resolution, you may request further review.

Refunds

If your product is eligible for a refund, please review the following guidelines:

Eligibility for Refunds:

• Damaged or Defective Products: If the product you received is damaged or defective, you are entitled to a full refund. Please notify us within 14 days of receiving the item.
• Wrong Product Received: If you receive an incorrect item, please contact us within 14 days, and we will arrange a return and replacement or refund.
• Change of Mind: If you are not satisfied with your purchase for any reason other than a defect or damage, we accept returns within 30 days of delivery. Please note that the item must be in its original, unused condition and packaging.

Refund Process:

1. Initiate Return: Contact us at info@24hmarketplace.com to initiate a return. Please provide your order number and reason for the return.
2. Return Shipping: You are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.
3. Processing Time: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund within 7 business days.
4. Refund Issuance: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exceptions

• Non-Refundable Items: Certain products, such as personalized or custom-made items, are not eligible for refunds unless they arrive damaged or defective.
• Final Sale Items: Items marked as “Final Sale” are non-refundable.

Contact Us

If you have any questions about our complaints or refund policies, please don’t hesitate to reach out to our customer service team at info@24hmarketplace.com

We value your business and are committed to making things right if you’re not satisfied with your purchase.

VIA NUOVA TANGENZIALE SNC

84100 – SALERNO (SA)